https://www.ticketpass.co/ is a website operated by Ticketpass Limited (“Ticketpass”, “the Company”, "we", “our” or “us”). We are registered in England and Wales under company number 10885983. Our registered office address is 86-90 Paul Street, London, EC2A 4NE and our email address is firstname.lastname@example.org
Site: Refers to the website www.ticketpass.co through which Ticketpass Limited provides and operates its Service.
Event: refers to an Event advertised on the Site and created by an Organiser after accepting the Terms.
Organiser: refers to the person who has created an account with Ticketpass, accepted the Terms and creates Events on the Site.
User: refers to the person who has created an account with Ticketpass, accepted the Terms and intends to use Ticketpass’s Services.
Service Charge: refers to the fee charged by Ticketpass to cover the cost of running the platform.
Transaction Charge: refers to the fee charged by the payment processor Stripe for processing an order.
Face Value: refers to the original cost of the ticket set by the Organiser.
Ticketpass that allows users to purchase tickets for Events that are advertised by Organisers through its platform. All enquiries regarding any Events listed on Ticketpass Site should be addressed to the Event Organiser.
Certain functions of the Website/ the Services, will require an active internet connection. The connection can be Wi-Fi, or provided by a mobile network provider, but we cannot take responsibility for the Website/ the Services not working at full functionality if you do not have access to an active internet connection. In using the Website/ the Services, you accept responsibility for any charges incurred for the cost of data for the duration of the connection while accessing the Website/ the Services, or other third party charges, including roaming data charges. If you are not the bill payer for the device on which you’re accessing the Website/ the Services, please be aware that we assume that you have received permission from the bill payer for using the Website/ the Services.
We allow access to our Website/ the Services on a temporary basis and we reserve the right to withdraw, restrict or change our Services at any time and without notice. We will not be liable if for any reason the Services are unavailable at any time or if the content is changed or out of date. You must treat as confidential your email address, password or other security feature in relation to the Website/ the Services. If, in our opinion, you are not complying with the Terms, we have the right to disable any such code, password or feature at any time. It is your responsibility that anyone who accesses the Website/ the Services through your internet connection is aware of these Terms and complies with them. We grant you a limited, non-exclusive, non-transferable and revocable licence to visit the Website/ use the Services—subject to the Terms and the following restrictions:
Your public Events will be displayed on Ticketpass homepage. Private events will not display on the homepage. Both can be shared by email and on social media by you and your attendees and therefore you accept that your Events cannot be completely confidential. Your Events will be stored on our secure servers. We do not sell your Event information to third parties, however, you agree to permit authorised Ticketpass staff to review the content of Events to ensure, among other matters, that they comply with these Terms.
To list an Event on our Site Users needs to provide the following information: Event name, date, location, description, picture, and tickets details.
Ticketpass may remove any Event for any reason whatsoever, including without limitation any event that promotes obscene or illegal activity. Ticketpass reserves the right to disqualify any Event that, in Ticketpass’s sole discretion, does not comply with these Terms or otherwise.
Organisers should submit real information and keep it updated for the other Users. All activity under their account and Content posted on the Event is their responsibility.
Ticketpass do not review any Organisers’ Content in advance of publication through the Site. Events may contain links to other websites, which are completely independent of Ticketpass. The Organiser may not use the Site for any illegal or unauthorised purpose.
Ticketpass is not responsible for the Organisers’ submitted Content. However, Ticketpass reserves the right to alter or remove any Content and terminate the Organiser right to use the Site.
Save as described elsewhere in the Terms, we are the owner or the licensee of all intellectual property rights in the Website / the Services and are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the Website/ the Services for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website or mobile app) any aspect of the Website/ the Services (including content, images, designs, look and feel) without our prior written consent. If, in our opinion, you are in breach of these provisions, your right to use the Website/ the Services will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.
You may use our Website only for lawful purposes. You may not use our Website:
You also agree:
You may be required to create an account with Ticketpass to use some of the Website’s Services. Here are a few rules about creating and using accounts with us.
Users are obliged to create accounts with their real, complete and up to date personal details. To utilise Ticketpass services or create an account the User must be at least 13 years of age. We will delete any information collected including the user’s profile and photo if we suspect that the user is under the age of 13.
If you wish to cancel your account, you may do so at any time by contacting us at email@example.com. Your cancellation will be effective as soon as we receive it.
If Ticketpass believes the User has breached Terms or violated a legal right, Ticketpass reserves the right to terminate the Account immediately.
This Site allows users to list Events and enter into ticket trading transactions. The payments of Event tickets and to Event Organisers are processed via Stripe. All transactions that are conducted through or in connection are subject to these Terms as well as any other specific conditions presented.
Ticketpass charges fees on any tickets sold on the Site. The fees include our "Service Charge" and a "Transaction Fee". Fees are subject to change without prior notice at any time, so you should review the fees each time you use this Website.
The Service Charge fee is calculated as a percentage of the face value of the tickets and reflects the cost for providing our services to you, which include cost of servers, development, account management, administration, customer service, and VAT etc.
The Transaction Fee applies per order and covers the payment processing fee charged by the payment processor (Stripe). The Transaction Fee will be shown separately.
The Service Charge is calculated as 10% per ticket capped at £5.00.
The Transaction Fee is calculated as 2.9% + 20p per transaction to cover European and non-European cards.
The Fees are displayed under the order summary at the checkout stage.
Ticketpass requires a debit or credit card number to purchase tickets. In order to use the Services, you must provide valid debit or credit card information. Transactions through the Ticketpass site are processed by the third party service provider Stripe. It is the responsibility of the User to read and understand any terms and conditions the third party processor may require.
Payment processing services for Event Organisers on Ticketpass are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these Terms or continuing to operate as a Organiser on Ticketpass, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Ticketpass enabling payment processing services through Stripe, you agree to provide Ticketpass accurate and complete information about you and your business, and you authorise Ticketpass to share it and transaction information related to your use of the payment processing services provided by Stripe.
Event Organiser can only be paid until they have submitted the required information and completed the verification process required by Stripe and Ticketpass.
It is the Organiser’s responsibility to notify Users if there is a rescheduling, cancellation or other issue linked to their Event. Ticketpass does not guarantee or warrant that any specific Event will occur at any specific time. All use of the Ticketpass Site is “as is” without any warranty of any kind. Thus, while Ticketpass will use its best efforts to police and verify the Events on this Site, the User use this Site at their risk and may not be reimbursed should the Event be cancelled. Refunds are only applicable to the above circumstances. Ticketpass may refund Users holding a valid ticket by reimbursing the price of their ticket(s) subject to deducting the applicable Service fee which will be retained by Ticketpass.
When transacting on the Website the Organiser’s refund policy applies to you. It is the Organiser’s responsibility to inform the Buyer of the refund policy and issue the refunds via our Website. Ticketpass may request a refund from the Organisers for any reason including but not limited to when suspecting fraudulent behaviour or misrepresentation. Ticketpass will not be responsible for any issues or errors in connection to refund process if such process is triggered by the User.
Ticketpass reserves the right to charge excess fees to any user who misrepresents the facts of the Event or commits any other fraud that is against these Terms of Service or any applicable law. Ticketpass has full discretion to determine a reasonable fee that correlates with a user responsibility for the non-fulfilment or fraud in a transition.
You may purchase a ticket through Ticketpass for Events listed on our Website. Ticketpass offers three types of tickets:
Free tickets: tickets that are offered free of charge, to which Ticketpass will not charge any service fees. Paid tickets: tickets that are given a set price by the Organisers and are subject to Ticketpass’s service fees. Donation tickets: tickets to which there is no specific set price. Organisers shall set a minimum and a maximum price and Users shall pay their chosen amount for the ticket provided that it is within the price limits set.
Organiser are able the aforementioned types of tickets. Organisers will be responsible for setting the ticket names, prices, number of tickets available and the maximum number of tickets allowed per purchase, as well as the timing of their sale through our Website. You will receive your ticket once the payment of the ticket price and fees is successfully received in full.
All tickets for our Events listed are solely sold through the Ticketpass Website. Organisers are responsible for setting their own terms and conditions for their Events. It is your responsibility to read, accept and abide to those terms. Ticketpass will be not liable for any tickets sold through third parties or other distribution channels including but not limited to the independent websites of the Event Organisers. You agree that Ticketpass has no control over the Event organised by the Organisers and you accept that Ticketpass is not liable with regards to any damages, injury or loss of any kind incurred by the User in connection to the Event. In such circumstances, the Organiser will be directly liable.
Ticketpass is not a party to any transactions, other relationships, or disputes between its Users. Ticketpass is not the owner of any of the Events listed created by Organisers. Hence, Ticketpass is not responsible for any action or omission of Users including failure to perform, to pay money owed or to deliver services. Ticketpass does not have any relationship to the Organisers as their employee, servant, agent nor subcontractor nor has any relationship to the Organisers’ employees, servants, agents or subcontractors. Ticketpass does not review any of the Organisers’ content in advance of the publication on the Ticketpass site. Ticketpass does not provide any warranty, guarantee or indemnity in respect of the suitability, quality or price of any of the Events listed on the Site by the Organisers. Insofar as is permitted by law, we make no representation, warranty, or guarantee that our Services will meet your requirements or expectations. Ticketpass shall not have any liability for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from the Events you attend through Ticketpass’ Services.
Ticketpass, its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directions will not be liable for any damages including legal expenses, loss of revenue, loss of profits, loss of business, damaged data, cost of substitute goods or services, losses arising out of the Website or Service being inaccessible, failure to realize expected saving, pain and suffering, emotional distress or similar damages even if Ticketpass has been advised of the possibility of such damages or such damages are foreseeable.
Ticketpass will not be liable for any loss of profit, loss of business, interruption to business, for any loss of business opportunity or for any indirect or consequential loss. Ticketpass will not be liable for any damage to property, fixtures or other physical objects and personal possessions that may occur in connect to the provision of the Services. We are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the Services.
Users shall indemnify us against any costs, liability, damages, loss, claims or proceedings incurred by us and arising as a result of any breach of these Terms or otherwise in connection with use of our Website or our Services.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services.
Users shall indemnify the Ticketpass against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by Ticketpass arising out of or in connection with:
This indemnity shall not cover the Ticketpass to the extent that a claim under it results from Ticketpass’ negligence or wilful misconduct.
Liability under this indemnity is conditional on Ticketpass discharging the following obligations. If any third party makes a claim, or notifies an intention to make a claim, against the Ticketpass which may reasonably be considered likely to give rise to a liability under this indemnity (a Claim), the Ticketpass shall:
If a payment due from the User under this clause is subject to tax (whether by way of direct assessment or withholding at its source), Ticketpass is not be responsible for collecting any such amount. Organisers shall be responsible for paying any taxes or chargeable amounts related to the sale of their tickets. Nothing in this clause shall restrict or limit Ticketpass’s general obligation at law to mitigate a loss it may suffer or incur as a result of an event that may give rise to a claim under this indemnity.
Users are responsible for implementing sufficient procedures to verify the legitimacy and accuracy of all content and files accessed through this Site. Ticketpass cannot and does not guarantee or warrant that content available from the Internet or this Site will be accurate or free of viruses or other destructive code. Your use of this Website, its content and any Services obtained through this Website is at the user's risk. All Content is provided on an “as is” basis, without any warranties of any kind. Ticketpass hereby disclaims all warranties, whether express or implied, statutory or otherwise, including but not limited to any warranties of non-infringement, merchantability and fitness for particular purpose.
Any content made available on the Website/ the Services (including links to other sites, apps and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through the Services meet your specific requirements.
The section headings contained in these Terms and Conditions are for convenience in reference and are not intended to define or limit the scope of any provision of these Terms and Conditions.
Should any provision of these Terms and Conditions be held by a court or other tribunal to be invalid, illegal or unenforceable for any reason such provision shall be eliminated or limited to the minimum extent such that the remaining provisions will continue in full force and effect.
User agrees not to contact, solicit or invite other users of this Site to perform transactions outside of Ticketpass and this Website. Ticketpass assumes no liability for any transaction conducted outside of this Website.
We may amend the Terms at any time by amending this page or, if we believe the changes are material, we will let you know by i) notifying you via the Website/ the Services, or ii) sending you an email or messages about the changes. You are responsible for reviewing and becoming familiar with any changes. Your use of the Website/ the Services following the changes constitutes your acceptance of the updated Terms.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the law of England and Wales and any dispute arising out of these Terms will be brought in the courts of England and Wales.
We do, however, reserve the right to bring any suit, action or proceeding against the User for the breach of these Terms in their country of residence or any other country.
If you have any questions about the Terms, please email us at firstname.lastname@example.org. All other feedback, comments, requests for technical support, or other communications relating to this Site may be submitted according via our Contact page on the Site.
Last updated: 25/01/2018