Privacy Policy | Ticketpass

Ticketpass Privacy Policy

This Privacy Policy (together with our Terms and Conditions and any other documents referred to on it describes how Ticketpass, registration number: 10885983, 86 - 90 Paul Street, London, England, EC2A 4NE (“Ticketpass”, “we”, “us”, “our”) will process any personal data we collect from you, or which you provide to us, in the course of using (the “Website”) and any other existing or future Ticketpass services to which you are granted access (the “Services”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Ticketpass reserves the right to make changes to this Privacy Policy. For the purpose of the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulation in effect 25 May 2018 (“GDPR”) we are a Data Controller and. We are ICO registered under registration number ZA296780 and our expiry date is 21 November 2018. We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

the information we collect

This Privacy Policy relates to the information we collect via our Website, any email, text or other communication between you and Ticketpass and our payment processors. When you access the Website or use our Services, there are a number of ways in which you provide information and other data to us. To register an account, you may be asked to provide us with the following personal data:

  • Identity
    • includes first name, last name, username or similar identifier, marital status, title, date of birth and gender
  • Contact
    • includes billing address, mailing address, email address and telephone numbers
  • Financial
    • includes bank account and payment card details
  • Transaction
    • includes details about payments to and from you and other details of products and services you have purchased from us
  • Technical
    • includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website
  • Profile
    • includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses
  • Usage
    • includes information about how you use our website, products and services
  • Marketing and Communications
    • includes your preferences in receiving marketing from us and our third parties and your communication preferences

You can also register via Facebook, in which case we will also access information including, but not limited to, your interests, events, likes and friends.

how this privacy policy applies to you

By accessing the Website or using the Services, you consent to us processing and collecting this data, on the terms and for the reasons which are explained below. Our Website may include links to other third party websites that may be bound by different privacy policy terms from Ticketpass. We recommend that you read carefully the privacy policy of any website you visit through our Website and we do not assume any liability in relation to any third legal terms that may relate to you and the use of our or third party Services.

how your information is used

As is true of most websites, it will be possible to gather information about your computer or device such as your IP address, browser type, referring/exit pages, and operating system. This information may be used to:

  • fulfil your product and service orders;
  • to evaluate the statistics of the Events and to inform Event Organisers about attendance and general performance of the Events;
  • drive future product development in line with our customer platform and technology use;
  • respond to customer service questions or concerns;
  • send out a newsletter or occasional product alerts or marketing communications;
  • improve the Website or Services and our marketing efforts; and/or

Certain features of the Website (such as uploading or downloading content) may need to access information on your computer or device in order to work. By using such functionality, you consent to Ticketpass accessing your device and information. If we can, we will ask you before the Website accesses your device or information.

You have the right to ask for a copy of any personal information that we hold about you, to correct any inaccuracies and to update any out-of-date information. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service-related (i.e. non-marketing) communications whilst you hold an account with Ticketpass). If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at


The security of your personal information is important to us. We will make all reasonable endeavours to prevent the loss, misuse or alteration of your personal information. Ticketpass is not responsible for any leak or disclosure of information due to user error or third party accessing Ticketpass. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. We cannot guarantee the security of your data and we will notify in case of security breach. We will retain your information for as long as your account is active or as needed to provide you services via the Website or our Services. Once your account has been deleted, we will only retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer hold your personal information, contact us at

age restrictions

Our Website and Services are not intended for persons under the age of 13 years of age. No one under 13 years is permitted to provide any information via our Website. We do not knowingly collect personal information from children under 13. If we subsequently discover that we have collected or received personal information from a person under the age of 13, we will delete that information immediately. If a person under the age of majority i.e. 18 years of age wishes to use our Website and Services, they must do so under the direct supervision of an adult (preferably a parent or legal guardian) who will provide us with their personal information. We refer you to our Terms and Conditions for further details of the age restrictions in the use of our website.

your events

When you create an Event, a public Event will be displayed on Ticketpass homepage. Private events will not display on the homepage. Both can be shared by email and on social media by you and your attendees and therefore your Events cannot be completely confidential. Your Events are stored on a secure server. We do not sell your Events information. Sometimes, our authorised staff will review the content of Events to make sure they fulfil with our Terms and Conditions.

international transfers

Information we collect may be transferred to, stored and/or processed in any country or territory where one or more of our partners or third party service providers (for example, our hosting company) are located or maintain facilities, including destinations outside the European Economic Area (“EEA”). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.


We may contact you from time to time about Ticketpass, including marketing messages relating to Ticketpass. We will do this electronically, for example by email.

We may contact you with information about our products and services (and those of specially selected parties that may be of interest to you, in line with your marketing contact preferences provided to us either through the Website or by emailing us. All such communications will come from Ticketpass.

You may tell us at any time if you do not wish to receive marketing messages from us by contacting us at the email below or by following any instructions we may include in the messages we send to you.


Ticketpass uses cookies and similar technologies (‘Cookies’) when you visit the Website and create an account, to authenticate you when you use the service, and to generally improve your experience on the Website. By using the Website, you accept our use of Cookies as set out here. We use these Cookies to collect information about your use of the Website, for example, which areas you use most often and if you receive any error messages. This information helps us improve performance and your user experience and to develop our products and services for you and other users. This information may also be used to help us provide more meaningful and relevant communications to you. We may also collect information about your device and use tools such as an advertising identifier to serve ads to you and to measure the effectiveness of our advertising.

For more information on how we use cookies and the types of cookies we use, please see our Cookie Policy

use of location data

The Website may make use of location data sent from your mobile device. You can turn off this functionality at any time by turning off the location services settings for Ticketpass on your mobile device. If you use these services, you consent to us and our partners’ and licensees’ transmission, collection, maintenance, processing and use of your location data and queries to provide and improve location-based and road traffic-based products and services.

changes to this privacy policy

We may update this Privacy Policy to reflect changes to our information practices. We will post any changes on our Website and if we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on the Website prior to the change becoming effective. We encourage you to periodically review the Website for the latest information on our privacy practices.

This Privacy Policy and all changes made hereto as described in the previous paragraph remains effective unless and until we inform you otherwise via a push notification through the Website, through email (sent to the email address specified in your account) or by means of a notice on our website prior to the expiration of this Privacy Policy.


If you have any questions or comments about this Privacy Policy, you can contact us by email at the following email address: or by post at 86 - 90 Paul Street, London, England, EC2A 4NE. You can also use this address if you wish to request a copy of the personal data we hold about you.